Contact Us
We are here to help with product questions, orders, warranty support or anything else you need. Our UK based team aims to reply within 12 to 24 hours on weekdays.
Send us a message
How we support you
NovaThera support is handled from the UK. We aim to respond within 12 to 24 hours on business days.
Response hours
Monday to Friday: 9:30 am to 5:30 pm (UK time)
Weekends and holidays: replies may take a little longer.
Order questions
If your message is about an order, including your order number helps us resolve it faster.
Warranty support
All NovaThera products include a three year warranty. Use this form any time you need help with installation, troubleshooting or a warranty claim.