Frequently Asked Questions

Red and near infrared light support cellular energy by helping mitochondria work more efficiently. This can help with comfort, recovery, skin appearance and general wellbeing. It is a targeted light treatment rather than a heat-based therapy.

Changes in energy or comfort may appear within a few sessions. Improvements in skin appearance usually take several weeks of consistent use. Recovery and performance-related changes tend to build progressively over time.

No. Saunas rely on heat exposure, while LED devices deliver targeted light without raising ambient temperature. Red light focuses on absorption and cellular support rather than thermal stress.

Most sessions range from 10 to 20 minutes per area. Longer sessions are not necessarily more effective, so consistency is more important than duration.

Three to seven sessions per week is typical. People using the devices for recovery or cosmetic goals may use them more frequently, while others follow a maintenance routine.

A distance of 6 to 18 inches is recommended. Closer distances give a stronger effect, and further distances provide a gentler dose. Choose what feels most comfortable for your needs.

Morning or afternoon sessions are ideal for most goals. You can also use the device before workouts for warm-up benefits or after training to support recovery. Light-sensitive individuals may prefer earlier sessions to avoid stimulation before bed.

Red wavelengths support surface-level benefits such as skin appearance. Near infrared penetrates deeper and is often used for muscles and joints. Many users run both together for complete coverage.

Red light therapy has a strong safety profile, but people with photosensitivity, certain medical conditions or those taking light-sensitive medications should be cautious. If unsure, seek medical advice before use.

Most users do not require goggles, especially when using near infrared alone. If you experience glare or have light sensitivity, you may use soft eye shields for comfort.

Avoid using the device over open wounds, fresh tattoos, infections or areas still healing. If you are pregnant, have implanted devices or complex medical conditions, consult a professional before beginning treatment.

All panels and the mask use a nine-wave spectrum including red, deep red, near infrared and supporting wavelengths for broader coverage.

Dual chip LEDs provide higher output and better depth without excessive heat, improving efficiency and lifespan while maintaining stable performance.

No. NovaThera devices use non-UV wavelengths only.

Yes. All devices are designed for low electromagnetic fields and operate with flicker free LED drivers for a smooth illumination profile.

Larger models such as the 1200 or 2000 units are designed for full-body use. Compact models like the 100 and 200 are ideal for targeted areas.

The face mask positions light close to the skin for complexion-focused results. It is designed for cosmetic use rather than full-body coverage.

Stands offer stable positioning and allow for consistent distance during use, especially for larger panels.

Orders are dispatched directly from our production centre to ensure you receive the latest manufacturing batch.

Delivery times depend on the product:

Panels: up to 4 weeks
Face Masks: up to 2 weeks
Stands: up to 3 weeks
NovaThera Bed: up to 6 weeks

No. All export and handling arrangements are completed before dispatch so no additional import duties are charged at delivery.

Yes. A tracking link is emailed as soon as your order leaves our production centre.

Panels include a 30 day change of mind return if unused and in original condition.

The face mask cannot be returned for change of mind due to hygiene reasons and can only be returned if faulty or damaged.

The NovaThera Bed cannot be returned for change of mind due to size, logistics and hygiene considerations.

Panels: 3 year warranty
NovaThera Bed: 3 year warranty
Face Mask: 1 year warranty

Warranties cover LED faults, power issues, display faults and electrical defects.

If your order arrives damaged, please contact us within 48 hours with photos. A replacement will be arranged promptly.